Many A/E/C companies have implemented Customer Relationship Management systems, but often fail to get real value for their investment. This infographic, kindly provided by Pipelinersales Inc., shows that companies in all industries are challenged by the same problem.
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About the author
Aarni Heiskanen, Construction Innovation Agent, is hailed as a Top 100 influencer in construction. Aarni has been a pioneer in computer-aided design, he has co-founded a business software company, and worked as a certified management consultant. At present, he runs AE Partners, a construction industry communication firm. Aarni holds a master's degree in architecture.