All business is service. The following SlideShare presentation sums up the key quality criteria you need to consider when building and constantly improving your service.
The Seven Criteria for Service Quality
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About the author
Aarni Heiskanen
Aarni Heiskanen, Construction Innovation Agent, is hailed as a Top 100 influencer in construction. Aarni has been a pioneer in computer-aided design, he has co-founded a business software company, and worked as a certified management consultant. At present, he runs AE Partners, a communication firm. Aarni holds a master's degree in architecture.
